Explore Titan.ium Platform's comprehensive Maintenance Services, meticulously crafted to maintain peak performance, enhance security, and ensure regulatory compliance across our platform. From essential core support to advanced protective measures and tailored solutions, our services are strategically designed to optimize platform efficiency, fortify security, and guarantee compliance with regulatory standards. By providing access to the latest updates, innovative features, and compliance protocols, we empower our clients to streamline operations and confidently achieve their strategic business objectives.

Service Packages and Key Features

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Core Services

This is our original base support services that a majority of our customers have today.

Core Services

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New Core Services

Our New Core Services provide comprehensive support, including 24/7 helpdesk, software updates, security scans, and root cause analysis. This ensures optimal performance and reliability for your critical systems.

New Core Services

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Premium Protection ServicesPremium Protection Services offers proactive, comprehensive audits and reviews of customer systems. These services include regular health checks, security assessments, and detailed analysis reports to ensure optimal system security, performance, and compliance.

Premium Protection Services

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Premium Attention Services

Premium Attention Services offer enhanced support with named resources familiar to your deployment. This includes proactive system audits and customized maintenance strategies to ensure robust security and performance.

Premium Attention Services

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Onsite Network Engineer

Onsite Network Engineer Services provide immediate, hands-on support for network issues. This includes proactive maintenance, rapid issue resolution, and personalized network optimization to ensure business continuity.

Onsite Network Engineer

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Dedicated Services Team

A specialized team of professionals who are exclusively assigned to deliver specific services to our customers. This team is specifically designed to meet your goals.

Dedicated Services Team

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Dedicated Remote Engineer(s)

Specialized professional(s) who exclusively provide remote technical support and management for your deployment.

Dedicated Remote Engineer(s)

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Timeshare Advance Services Team

The Timeshared Managed Services Team offers specialized support that can be contracted on a quarterly basis to address specific issues. Titan.ium manages the allocation of this team, ensuring that resources are utilized effectively to meet customer needs.

Timeshare Advance Services Team

Service	Core	New Core	Premium	Advanced*
SLAs	Standard SLA	Standard SLA	Custom SLA*	Custom SLA*
24x7x365 Help Desk
Online Case Management
Software Updates & Maintenance Releases***
Support Content (Tech pubs, release notes, notifications)
Root Cause Analysis & Retrospective
SLA Case Reports	*
Automated Software Delivery
Access to Knowledge Base
EMS Health Check**				Customizable
Security Scan Report
Solution Audits & Review
Personalized Support			Preferred Engineers	Dedicated Engineers
Regular Operational Reviews
Manage & Operate Customer Solution				*
Custom Maintenance Program				*

*scope negotiable

**requires EMS

*** Per SW Titan.ium’s Release and ELS Policies

Key Benefits

Enhanced Customer Experience

Titan.ium Platform enhances customer experience with comprehensive support solutions including automated software delivery, knowledge articles, health checks, and personalized premium support, ensuring timely assistance and expert guidance tailored to specific needs.

Increased Security and Compliance

Titan.ium Platform prioritizes security and compliance with premium protection services, including quarterly audits and detailed reports. These services help customers identify and address potential vulnerabilities, ensuring the integrity and security of their platforms and data.

Streamlined Operations

Titan.ium Platform streamlines operations for its customers by automating software delivery and conducting regular health checks. This ensures that platforms are always up-to-date, stable, and reliable without the need for manual intervention.

Customization and Flexibility

Titan.ium Platform offers managed services and tailored support options, providing customers with flexibility and customization to meet their unique needs. Whether customers require level 2 managed services, custom application support, or customized maintenance programs.

Maximize your Platform's Performance and Security

Service Packages and Key Features

Maintenance Services Overview

Key Benefits